When will I get my order?

Stained glass and other art: Everything is ready to ship within 1-3 business days. I usually ship USPS First Class Mail unless otherwise stated, which typically takes 3-5 business days. If you are wanting expedited shipping, please email me and I will set that up for you.

Clothing: Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but is usually 3-4 business days.

Where will my order ship from?

Brightfire Artworks is in Pacific Grove, California. All products, other than clothing, ships directly from my Pacific Grove, California location.

Clothing items: I work with an on-demand order fulfillment company, they have several US locations.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with me, please help me out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with me at brightfire.artworks@gmail.com with your order number.

If you did find a mistake in your delivery address, please email me and we will come up with a solution together.

Orders

How are your products made?

Clothing: I work with a print-on-demand drop shipper. Your orders are printed and shipped from the facility depending on your location.

Stained Glass and other art: Everything is made in my studio in Pacific Grove by me, Erica.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line at brightfire.artworks@gmail.com

I received a wrong/damaged product, what should I do?

I’m so sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me at brightfire.artworks@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. I’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?

I don’t offer returns and exchanges, but if there’s something wrong with your order, please let me know by contacting me at brightfire.artworks@gmail.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me at Brightfire.artworks@gmail.com with photos of wrong/damaged items and I’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, I don't offer exchanges. Clothing: If you’re unsure which size would fit better, check out the sizing charts—I have one for every item listed on the store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let me know at Brightfire.artworks@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one,.. or issue a refund!